Choosing a tour operator: positive and negative feedback from tourists about Pegas Touristik.
The Russian tour operator Pegas Touristik has been operating since 1994. The company provides services not only in Russia, but also in Belarus, Kazakhstan, Ukraine and Georgia. The official headquarters is located in Moscow, about 50 official representative offices are open in other cities of the Russian Federation, there are host offices in Turkey, China, Thailand, Egypt, the United Arab Emirates, Israel - a total of 820 offices in almost 256 cities around the world.
In 2008, Pegas Touristik bought out the shares of Nordwind Airlines, as a result of which the tour operator acquired its own official carrier based in the capital's Sheremetyevo airport. Around the same time, he began buying popular hotels in Thailand, Turkey and Egypt, thus creating his own line of hotels. At the moment, the company sends on vacation to 22 countries of the world, offering its customers 2.5 thousand hotels for accommodation. Among the most popular destinations are Cyprus, Greece, Israel, Thailand, UAE, Cuba, China, Vietnam, India, Bulgaria, Italy, Spain, Dominican Republic, Maldives.
In addition to the usual resort holidays, Pegas Touristik organizes group, corporate, individual, sports and VIP tours. Services are provided around the clock. Pegas Turistik has been repeatedly awarded with various awards.
Last Minute Tours you should look for the best prices on Travelata and Level.Travel services - they compare offers from more than 100 tour operators and find the best. You can buy a ticket online, which is very convenient.
Positive feedback on "Pegasus Turistik"
- Most tourists appreciate the high level of the service provided, at least there are practically no complaints about the service from managers when booking tours.
- Tour prices are generally said to be satisfactory, with some finding them favorable compared to other tour operators.
- Many positive reviews about "Pegas Turistik" relate to well-planned work: visitors are met and seen off by guides, the necessary information services about the country are provided, a local SIM card is issued, etc. All wishes of tourists when checking into a hotel are taken into account, although not everywhere the same benevolently, the service of the receiving party largely depends on the specific employees.
Negative reviews of tourists about "Pegasus Turistic"
- A lot of dissatisfaction is associated with the postponement of the departure of the charter, which causes inconvenience on the road, not to mention the loss of paid time and vacation. It is normal practice to take a whole day (or two) of paid rest. Although there are rare examples when, due to the postponement of the departure, the vacationers were extended the period of stay at the resort at the expense of the tour operator.
- Tours from "Pegas Turistik", according to tourists, are interesting and exciting, but expensive. Some even speak sharply negatively about the services rendered, such a negative impression was made on them by individual guides. Compared to street agencies, Pegas Touristik's prices for excursion services are much higher. Of course, the guides are interested in making money and strive to impose as many excursions as possible, therefore, they stimulate people in every possible way, encouraging them with bonuses and free trips. If tourists refuse offers, the guides abruptly lose interest in them, even to the point of being completely ignored.
- The other side of the company's popularity is that there are too many people who have to wait everywhere, which tires other vacationers. Sightseeing buses are filled to capacity, many tourists are in no hurry to get to their seats, and those who are waiting for them, of course, show dissatisfaction. The same picture is observed when tourists leave, when they collect people to take them to the airport. Of course, this is a problem for many popular tour operators, since individual individuals are difficult to organize, but certain points clearly need to be worked out.
- In connection with the Egyptian problem, in 2015 the number of negative reviews about Pegasus Turistik increased sharply: some had to take alternative options with an additional payment, others were forced to leave funds on the deposit until better times and new tours, because the company refused to return the paid funds.
This is not to say that all the reviews of tourists about "Pegas Turistik" are exclusively negative, many people turn a blind eye to the above shortcomings and know how to enjoy a good vacation, appreciating the professionalism and coherence of the tour operator. Some have become his regular customers. Definitely in the service sector there is always something to strive for, the main thing is to take into account the wishes of customers, and then everything will surely work out.
If you bought a tour from "Pegasus Turistik", you can leave a review about the company in the comments below - it will be useful to other vacationers.
